Cancellation or correction requests

Contact NextSure as soon as possible if an order was created by mistake or needs correction. Whether a policy can be cancelled, changed or refunded depends on the insurer, policy status and applicable terms.

Before policy issuance

If a payment was made but the policy has not yet been issued, NextSure will review the request and any applicable insurer or processing conditions before confirming a refund or adjustment.

After policy issuance

Once a policy has been issued, cancellation and refund eligibility may be restricted or subject to insurer deductions, documentation and policy conditions.

How to request

Send the Order ID or Bill ID, customer name, payment reference and reason for the request to NextSure support. Do not send card PINs, passwords or OTPs.